This error means your Twilio account has a geographical range set up, effectively prohibiting calling of the numbers outside of your selected geographical range. Some users may experience the following error from Twilio in the notification center (see screenshot). If you click Cancel, the Call summary will not be saved. It allows for quick entering of call notes, tasks (so you can write down all the important stuff before it leaves your mind), and playback of the call recording.Ĭlick on Save to store the Call summary in the lead card. Once the call is finished, the system will automatically open the Call summary pop-up window. You can enable Do not disturb to avoid receiving incoming calls and enable Open a contact during a call to see the contact card of the person you’re calling at the moment. Pause, skip certain numbers or remove them from the list at any time. The call list interface will help you manage the calling sequence. To create a call list, select several leads or contacts by using Multiple actions, select More and click Add to call list. Upon finishing the call with one contact, the next one in the list will be automatically called. If you wish to call multiple contacts one by one, you can create a call list. Click on the Answer button to receive the call, or use the Open contact button to open the contact card and receive the call at the same time.īy clicking on the contact name on the left (Kommo on the screenshot) you will be taken to the Contact card without answering the call. When a call is being made to your number, you will see a notification at the bottom of your screen. The number will be automatically formatted. Click on it and select Call to initiate the call.ĭo note: you can add phone numbers in different formats with or without “+” symbol, gaps and dashes. To make a call from the lead card, you will need to add the phone number in the phone field. Alternatively, you can use the Dial pad by clicking the phone icon in the bottom left corner of your screen. Now that we’re all set up, it’s just a matter of opening the lead card of your prospect and clicking their phone number to make a call. Once the installation is complete, you will see a phone icon in the bottom left corner of Kommo. In order to make outgoing calls, select outgoing caller ID phone number and click Save. You can find them in Account -> Keys & Credentials section inside your Twilio account.īe sure to connect your Twilio phone number as an incoming phone number. Select Twilio integration and click Install.įill in Account SID and Auth Token. In order to get started with installation, go to the Settings section and select Integrations sub section. Twilio one of the simpliest ways to easily enable phones, VoIP, and messaging to be embedded into web, desktop, and mobile software and as simple as Twilio is we have a simple integration with it for you to enjoy.
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